Value-based process improvement
نویسندگان
چکیده
For years, “improving business processes” has been and is the primary business priority of IT. In business process management (BPM), common criteria to evaluate the improvement of a process are time, costs, customer satisfaction and output quality. In contrast, the management of companies focuses on increasing the company’s value, using a value-based management approach, which is hard to be linked to these criteria. A value-based process improvement can alleviate this drawback by incorporating value-based management into the area of BPM. In this paper we introduce, based on the design science paradigm, an approach that is suitable for the value-based improvement of processes. Demonstrating the feasibility and the advantage of our approach, we show its applicability within a real world scenario and evaluate it by comparing it to a competing work in the field of valuebased process management.
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تاریخ انتشار 2011